Major rail operator signs multi-year support agreement

A major railway operator, and long term customer, had always valued FFT’s exceptional system reliability and technical support capability.

As part of a major review of its critical assets and potential threats, the customer decided to further enhance and ensure the ongoing performance of security infrastructure into the future. 

FFT offers a range of comprehensive maintenance products and the customer selected a multi-year comprehensive support agreement which included:

• Response to any reported faults with an agreed SLA timeframe
• Remote automated monitoring and reporting of faults through FFT’s HQ technical support centre
• Quarterly on-site validation of FFT equipment, external sensing cable and associated integrations
• Comprehensive monthly system status reporting, and
• Automatic updates of FFT’s cyber-assured software.

Find out more about FFT’s Customer Service Plans here.